Waste Material Trucking Company, Inc. (WMTC) is a family-owned company that has provided waste and recycling services to Connecticut residents and businesses since 1937.
A locally owned and operated business, Waste Material Trucking Company is proud that the fifth generation of their family is carrying the values and traditions of the business forward into the next era. WMTC collects and transports municipal solid waste and recyclables, with special experience and qualifications in residential curbside services, and additional experience in bulky household waste and commercial waste services and transportation.
The company’s corporate office is located at 105 Dunham Place in Southington, CT. WMTC maintains a large fleet of 15 trucks at their second location and operations site in Unionville at 440 New Britain Avenue, Farmington, CT. They pride themselves in a fleet that is kept clean, well maintained, and in excellent road condition.
WMTC is an active member in many of the leading state and national trade organizations including the National Solid Wastes Management Association, the Connecticut Motor Transport Association, and the Connecticut Business & Industry Association.
Customer Service First
One priority that the Zommer family will forever guard as its highest standard is excellent customer service.
Caring about customer satisfaction is a value that has been handed down from one generation to the next. Whether it’s cleaning up food scraps on the ground from a pesky raccoon, or going out on a weekend to collect trash from customers who forgot their pickup day, making people feel like they are getting more than what they pay for is the ultimate goal at WMTC.
This customer service exceptionality is what has consistently set the company apart from the competition for decades.
Part of the formula for WMTC’s success in creating happy customers is attributed to the owners’ involvement in the day-to-day operations. This hands-on approach is especially beneficial across the millions of miles that the trucks have traveled and the millions of collection services provided across central Connecticut.
Here are two of WMTC’s defining customer service policies, in place as long as any Zommers can remember.
If a customer has a concern, it’s our policy to resolve it within 24 hours. We have friendly well-trained staff answering our phones and running our office operations who are accessible Monday through Friday between 8 a.m. and 4 p.m., but they are no strangers to working weekends.